Refund & Cancellation Policy

2. IMPORTANT SUMMARY

3. DIGITAL NATURE OF ASTROVANEE SERVICES

Most Astrovanee services are digital products (AI answers, downloadable PDF Kundli reports, chart calculations) that are delivered immediately upon payment confirmation. Once the requested digital service has been generated or made available, cancellation is no longer possible.

4. ₹1 INTRODUCTORY / LAUNCH OFFER

Astrovanee may offer promotional services such as “Ask Any Question for ₹1”.

• The service begins immediately after successful payment.
• Once the question has been processed and response delivered, the promotional service is non-refundable.
• Refunds are not provided merely because the user disagrees with the astrological interpretation.
• Promotional offers are limited to eligible users and cannot be exchanged for cash.

5. REFUNDS FOR COMPLETED SERVICES

Once a service has been successfully delivered, refunds will generally not be provided solely because:

6. ASTROLOGY INTERPRETATION IS NOT A GUARANTEED RESULT

Astrology is an interpretive and traditional system. Dissatisfaction with predictions, recommendations, compatibility scores, or Dasha timelines does not constitute a technical failure or qualify for a refund.

7. REFUND DUE TO NON-DELIVERY

If you completed payment but did not receive the service due to an Astrovanee technical disruption (e.g. report not generated, question timed out), Astrovanee will verify the log and re-process the service, restore access, or issue a full refund.

8. FAILED PAYMENT

If payment fails due to bank timeouts or network disruptions but money is debited, the banking system will automatically reverse the transaction. If not credited within 5-7 business days, contact us with your transaction details.

9. DUPLICATE PAYMENTS

If you were charged twice for the same transaction, contact support with both payment references. Verified duplicate charges will be refunded directly to the original payment method.

10. INCORRECT PAYMENT AMOUNT

If an incorrect amount was billed due to technical discrepancies, Astrovanee will verify and refund the excess charged amount promptly.

11. USER-PROVIDED INCORRECT INFORMATION

Astrological charts are strictly dependent on accurate user-provided birth details (date, time, place). Reports generated based on user-entered errors do not qualify for a refund.

12. WRONG SERVICE PURCHASED

If you accidentally purchased an incorrect package, please contact support immediately before the service has been initiated or generated to adjust the purchase.

13. CANCELLATION BEFORE SERVICE DELIVERY

Cancellation requests can only be accepted prior to the commencement or generation of the digital consultation.

14. CONSULTATION CANCELLATION

For scheduled consultations, cancellation requested before the astrologer begins may be refunded or rescheduled. If the assigned astrologer fails to attend, you will be offered immediate rescheduling or a full refund.

15. CONSULTATION RESCHEDULING

Rescheduling requests must be submitted prior to the appointment time.

16. USER ABSENCE

If a user misses a confirmed consultation appointment without prior notice, refunds are not applicable.

17. TECHNICAL PROBLEMS DURING CONSULTATION

If a session is interrupted due to Astrovanee server issues, we will resume, reschedule, or provide service credit/refund.

18. PARTIAL SERVICE DELIVERY

In cases of partial failure, we will complete the remaining service, provide a replacement, or issue a proportionate refund.

19. SERVICE DISSATISFACTION

We welcome all feedback. However, personal disagreement with astrological answers does not qualify as a technical service failure.

20. REFUNDS FOR SUBSCRIPTIONS

Subscription cancellations stop future recurring billing cycles. Fees already billed for active cycles are non-refundable.

21. FREE TRIALS

Free trials allow users to explore features before purchasing. Multiple account abuse to exploit free trials is prohibited.

22. PROMOTIONAL OFFERS

Promotional benefits are non-transferable and cannot be redeemed for cash.

23. FRAUDULENT OR ABUSIVE TRANSACTIONS

Astrovanee reserves the right to investigate and decline refund requests tied to promotional manipulation, chargeback fraud, or security violations.

24. CHARGEBACKS

We encourage users to reach out to our support team first to resolve any payment issue quickly before initiating payment disputes.

25. PAYMENT GATEWAY REFUNDS

Approved refunds are processed through the authorized payment gateway (e.g., Razorpay) back to the originating source account.

26. REFUND PROCESSING TIME

Once approved, refunds are initiated within 2-3 business days. Funds typically reflect in your bank account within 5-7 business days depending on your bank.

27. ORIGINAL PAYMENT METHOD

Refunds are strictly disbursed to the original payment source (same card, UPI VPA, or bank account).

28. NON-REFUNDABLE ITEMS / SERVICES

Delivered AI answers, downloaded Kundli PDF reports, and consumed consultation sessions are non-refundable once delivered.

29. REFUND EXCEPTIONS

Nothing in this Policy is intended to exclude or restrict mandatory consumer rights guaranteed under applicable Indian laws.

30. HOW TO REQUEST A REFUND

To submit a refund request, email vaneeastro@gmail.com with:

• Full Name & registered mobile number
• Transaction ID / Order ID
• Date and amount of payment
• Description of the technical issue & screenshots

31. REFUND REVIEW PROCESS

Our billing team will review server logs and payment gateway receipts to verify technical delivery status.

32. REFUND REQUEST FOR UNAUTHORIZED TRANSACTIONS

If you suspect an unauthorized charge, notify support immediately with transaction details for expedited review.

33. REFUND REQUESTS AND ACCOUNT TERMINATION

Accounts terminated for fraudulent abuse or Terms of Service violations forfeit non-mandatory refund claims.

34. NO CASH REFUNDS

All refunds are strictly processed through electronic banking channels.

35. TAXES AND REFUNDS

Refunds are processed in compliance with GST and applicable accounting standards.

36. THIRD-PARTY PAYMENT SERVICES

Astrovanee works with regulated payment aggregators to ensure secure transaction handling.

37. CHANGES TO THIS REFUND POLICY

We reserve the right to modify this Policy periodically. Purchases are governed by the policy active at the time of transaction.

38. CONSUMER RIGHTS

Mandatory consumer protection rights under Indian laws are fully respected and upheld.

39. CONTACT US